Terms & Conditions
By submitting a registration request, accessing, or using the KiN Business Portal ("Portal"), you ("Business Partner" or "Partner") agree to be bound by these Terms of Use ("Terms").
1. Acceptance of Terms & Eligibility
1.1 Corporate Authority: You represent and warrant that you have full legal authority to bind your business organization (SME) to these Terms.
1.2 Account State Machine: Account registration submits your profile into a pending state. Access to authenticated features is strictly contingent upon formal review and approval (approved state) by the KiN Sales Team. KiN reserves the right to reject any application at its sole discretion without liability.
1.3 Account Security: Partners are strictly responsible for maintaining the confidentiality of their portal credentials. All activities, top-up submissions, and booking authorizations performed under the account are deemed executed by the Partner.
2. Business Portal Scope & Permissions
2.1 Role-Based Access Control (RBAC): Access rights, visible features, hotel properties, and room inventory are programmatically constrained based on your account role and associated master contract.
2.2 Data Isolation: Partners may only view, manage, and modify data associated directly with their company profile, including assigned discounts, contracts, transaction histories, and room bookings. Attempts to bypass data isolation are strictly prohibited.
3. Contractual Framework & Discount Pricing
3.1 Dynamic & Scoped Discounts: Standard room rates displayed within the Portal incorporate company-specific discount percentages configured by the KiN Sales Team. Discounts may be restricted by date ranges, room types, or individual hotel properties.
3.2 Rate Confidentiality: All negotiated rates, contract documents, and account-specific discount structures accessed via the Portal are confidential and non-transferable.
3.3 Contract Expiration: Discount rates and booking privileges automatically expire upon the end date defined in the Partner's active master contract.
4. Financial Operations & Prepaid Balance
4.1 Balance Settlement Method: Booking reservations placed through the Portal must be funded and settled using the Partner's active Prepaid Balance.
4.2 Top-Up Protocol:
Top-ups are conducted strictly via direct bank transfer. Online payment gateways are out of scope.
Partners must submit a Top-Up Request attaching valid transfer proof (e.g., bank receipt attachment, reference number, date, and exact amount).
The transaction transitions to pending_verification and processing while being audited by the KiN Accountant Team.
Upon manual verification, funds are confirmed (confirmed) and credited to the active balance.
4.3 Rejections & Disputes: The KiN Accountant Team reserves the right to reject deposit submissions failing verification. Rejection reasons will be logged in the system audit trail. Fraudulent transfer proofs will result in immediate account termination.
5. Reservation Lifecycle & PMS Integration
5.1 Transactional PMS Locking: Submitting a booking request triggers a transactional lock request to KiN's Property Management System (PMS).
5.2 Booking Confirmation: A reservation transitions to confirmed only when:
The Partner maintains sufficient unencumbered Prepaid Balance.
KiN's PMS confirms inventory locking.
5.3 System Rollbacks: If inventory locking fails in the PMS, the transaction automatically rolls back, no funds are deducted from the Prepaid Balance, and the booking request is marked as failed/cancelled.
6. Prohibited Conduct & System Usage
Partners agree not to:
Attempt unauthorized access to KiN internal admin views or other Partner accounts.
Upload malicious scripts, corrupted transaction proofs, or improper file attachments.
Resell portal-discounted inventory to unauthorized third-party online travel agencies (OTAs) unless explicitly authorized in writing.
7. Service Availability & Audit Logging
7.1 Audit Trail: All account approvals, rejections, balance modifications, contract uploads, and booking state transitions are permanently logged with timestamps and actor credentials for compliance and security auditing.
7.2 System Availability: KiN makes reasonable efforts to maintain Portal uptime; however, operational updates, PMS synchronization delays, or maintenance windows may occasionally limit access.
8. Governing Law & Modifications
8.1 Amendments: KiN reserves the right to update these Terms of Use to align with platform releases or operational policies. Continued access to the Portal following updates constitutes acceptance.
8.2 Master Contract Precedence: In the event of an explicit conflict between these Portal Terms of Use and a fully executed offline B2B Master Contract between KiN and the Business Partner, the master contract terms shall prevail.
